Terms and Conditions

LJC Counselling & Psychotherapy
Last updated: November 2025

1. Who We Are

LJC Counselling & Psychotherapy
Email: louise@ljccounselling.co.uk
Location: Cambridgeshire, UK

LJC Counselling & Psychotherapy is owned and operated by Lou Crosby, a qualified BSc (Hons) Counsellor and Psychotherapist providing counselling and psychotherapy services to adults in-person and online across the UK.

2. Scope of Service

Therapy sessions are provided to adults aged 18 and over, either in-person or via secure online video sessions.
The purpose of counselling is to provide a safe, confidential space to explore emotional, psychological, and relational challenges.
Therapy is not an emergency or crisis service. If you are in immediate distress, please contact your GP, Samaritans (116 123), or emergency services.

3. Session Bookings & Fees

Initial assessment (90 minutes): £95
Ongoing sessions (60 minutes): £75
Fees are reviewed periodically and any changes will be communicated in advance.
Payment is due before or at the time of each session by bank transfer (details provided upon booking).

4. Cancellations & Refunds

If you need to cancel or reschedule, please provide at least 48 hours’ notice.
Cancellations made with less than 48 hours’ notice will be charged in full, except in exceptional circumstances.
If the counsellor needs to cancel a session, as much notice as possible will be given and no charge will apply.

Prepaid sessions are non-refundable after the 48-hour cancellation window.

5. Confidentiality

All sessions are confidential.
However, confidentiality may be broken if there is a legal obligation or a serious risk of harm to yourself or others.
Full details of how your data and records are managed can be found in the Privacy Policy.

6. Online Therapy

When sessions are held online, clients are responsible for ensuring a private, distraction-free environment and a stable internet connection.
Online therapy may not be suitable for all circumstances. The counsellor reserves the right to suggest alternative support if deemed necessary.

7. Emergencies & Crisis Support

Therapy sessions are scheduled and planned; they are not a replacement for crisis services.
If you are in crisis or believe you may be at risk of harm, please contact:

Samaritans: 116 123
Childline (under 19): 0800 1111
NHS 111: and select the mental health option
Text “SHOUT” to 85258 for free, confidential crisis support

8. Professional Standards

Lou Crosby is a qualified Counsellor and Psychotherapist working in accordance with the British Association for Counselling & Psychotherapy (BACP) Ethical Framework.
She receives regular clinical supervision and maintains professional insurance.

9. Complaints

If you have concerns about any aspect of your therapy, please raise them directly with Lou Crosby in the first instance.
If the issue cannot be resolved, you may contact the BACP for further guidance at www.bacp.co.uk.

10. Intellectual Property

All written materials, content, and resources on this website are owned by LJC Counselling & Psychotherapy and may not be copied, distributed, or reproduced without prior written consent.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.
By booking or attending therapy sessions, you agree to these terms.